Frequently Asked Questions
Everything you need to know about bringing IRIS home.
What is the standard shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your home decor and furniture?
Yes, all IRIS furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity to ensure your home stays beautiful.
What is your return policy for home textiles?
We accept returns on unused textiles and decor within 30 days of delivery. Items must be in their original packaging and free of any signs of use or washing.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your IRIS account dashboard.
Are your materials sustainably sourced?
At IRIS, we prioritize the planet. 80% of our wood products are FSC-certified, and we use organic cotton and recycled polyester in our textile collections whenever possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can design your space now and pay over time.